Discreet shipping Fast delivery High-quality products

Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here, we've compiled a comprehensive list of frequently asked questions to provide you with quick and easy answers to common inquiries about our webshop. Whether you're a new customer curious about our products and services or a returning shopper seeking clarification on our policies, you'll find the information you need right here. We value your time and aim to address any concerns promptly, so you can have a seamless and enjoyable shopping experience with us. If you can't find what you're looking for or need further assistance, don't hesitate to reach out to our dedicated customer support team. Let's dive in and explore all the essential details together!

How can I contact your customer support?

You can contact our customer support through the contact us page.

What are your business hours?

Our business hours are from 11 AM to 6 PM (GMT+2) from Monday to Friday.

Do you offer international shipping?

Yes, we provide international shipping to many countries. You can check the list of countries here.

How can I subscribe to your newsletter?

You can subscribe to our newsletter by entering your email address in the subscription form located in the footer of our website.

Do you have a physical store location?

We are an online-only store and do not have a physical retail location.

What is your return policy?

Please refer to our return policy for more information.

Can I use multiple discount codes on one order?

No, our system only allows one discount code per order.

Are your products suitable for all ages?

No, for all our items, the minimum age is 18 years or older.

How long does shipping take?

Standard shipping takes 3-5 business days, while express shipping takes 1-2 business days. International shipping times may take longer.

What are your shipping fees?

Shipping fees depend on the shipping method and destination. You can find an overview of our shipping fees here.

Do you offer free shipping?

Yes, we offer free shipping. However, this may vary by country. Check here for the conditions to qualify.

Can I track my order?

Yes, you will receive a tracking number via email once your order is shipped. You can use this number to track your order.

What happens if my package is lost during transit?

If your package is lost during transit, please contact our customer support, and we will work with the shipping carrier to resolve the issue.

Do you offer same-day delivery?

Currently, we do not offer same-day delivery options.

Can I change my shipping address after placing an order?

Unfortunately, we cannot change the shipping address once the order is placed. Please make sure to enter the correct address during checkout.

What payment methods do you accept?

You can find an overview of all currently accepted payment methods here.

Is my payment information secure?

Yes, your payment information is safe!

Are there any additional fees for using certain payment methods?

No, we do not charge any additional fees for using any of the supported payment methods.

Can I save my payment information for future purchases?

Yes, you can securely save your payment information for quicker checkout on future purchases.

What should I do if my payment is declined?

If your payment is declined, please ensure that your card information is entered correctly or contact your bank for further assistance.

How do I cancel an order?

To cancel an order, please contact our customer support team within 24 hours of placing the order.

Can I add items to an existing order?

Unfortunately, we cannot add items to an existing order. You can place a new order for additional items.

How do I check the status of my order?

You can check the status of your order by logging into your account and viewing the "Order History" section.

Can I change the shipping method for my order?

Once an order is placed, the shipping method cannot be changed. Please review your order carefully during checkout.

What should I do if I receive the wrong item?

If you receive the wrong item, please contact our customer support team immediately, and we will arrange for a return and replacement.

Can I change my order after it's been placed?

If you need to make changes to your order, please contact our customer support team immediately. We'll do our best to assist you.

Can I expedite my order for faster delivery?

Unfortunately, we don't offer expedited shipping options for faster delivery.

What is your order processing time?

Our order processing time is typically 1-2 business days. However, during busy periods, it may take up to 3 business days.

How do I initiate a return?

To initiate a return, follow the instructions provided here.

What items are eligible for returns?

Unfortunately, food products cannot be returned. Please check our return policy for more details.

Do I need to pay for return shipping?

If the return is due to a defect or an error on our part, we will provide a prepaid return shipping label. Otherwise, return shipping costs will be your responsibility.

How long does it take to process a return?

Once we receive the returned item, it usually takes 3-5 business days to process the return and issue a refund.

What should I do if my refund is incorrect or missing?

If your refund is incorrect or missing, please contact our customer support team, and we'll resolve the issue as soon as possible.

How do I find products in a specific category?

You can use the search bar or navigate through the product categories listed on our website to find products in a specific category.

Do you offer product warranties?

Yes, we offer product warranties for certain items. Our warranty policy can be found here.

Can I leave a review for products I've purchased?

Yes, you can leave a review for products you've purchased. Simply go to the product page and click on "Write a Review."

Do you restock items that are currently out of stock?

We try to restock popular items regularly.

What is your product quality guarantee?

We stand behind the quality of our products and offer a 100% satisfaction guarantee. If you're not happy with your purchase, please contact us.

Do you offer product samples?

Unfortunately, we do not offer product samples at this time.

What is your privacy policy?

Our privacy policy outlines how we collect, use, and protect your personal information. You can find it here.

Do you share customer information with third parties?

We do not share your personal information with third parties for marketing purposes. Please refer to our privacy policy for more details.

Do you use cookies on your website?

Yes, we use cookies to enhance your browsing experience and collect anonymous data to improve our website's performance. You can manage cookie preferences in your browser settings.

How do I update my account information?

To update your account information, log in to your account and navigate to the "Account Settings" section. From there, you can edit your profile details.

Can I have multiple accounts with the same email address?

No, each email address can only be associated with one account. If you need to create another account, you'll need a different email address.

Can I delete my account?

Yes, you can delete your account. Please note that this action is irreversible, and all your account data will be permanently deleted.

How do I reset my account password?

To reset your account password, click here and follow the instructions sent to your email.

What benefits do I get from creating an account?

By creating an account, you can track your orders, save your shipping addresses, and earn loyalty points for future discounts.

Can I change my username?

Unfortunately, once you've set a username for your account, it cannot be changed. Choose wisely!