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Privacy policy

In this privacy statement, ShroomPlaza provides insight into how we collect, store, and secure data. Additionally, we explain how we process data and strictly adhere to legal requirements to create a safe environment for every visitor of our website. We ensure data protection for all our customers at ShroomPlaza.

Article 1: Collection of Personal Information

1.1 Purchases
When making purchases in our webshop, we collect personal data whether you order with or without an account. To facilitate the buying and selling process, we collect the following personal data:

  • First and last name
  • Street address and house number
  • Postal code and city
  • Country
  • Email address
  • Phone number
  • IP address

ShroomPlaza requires this information to deliver the ordered products. The IP address is automatically received from each visitor, enabling us to protect our online environment and optimize your internet experience.

1.2 Purposes of Data Collection
We store customer data for several reasons. These data are collected and retained for the following purposes:

  • Execution of agreements between customers and ShroomPlaza regarding product delivery
  • Creation and management of your account at ShroomPlaza
  • Providing excellent customer service
  • Offering customer warranty
  • Preventing fraud
  • Conducting market research and analysis

1.3 Newsletter
We inform our customers weekly about new products, offers, and updates through our newsletter. To send the newsletter, we request your consent and collect the following information:

  • First name
  • Email address

This information is necessary for sending and personalizing the newsletter. You can withdraw your consent at any time by contacting our customer service or using the link in the newsletter.

Article 2: Consent

By placing an order, completing a transaction, or returning a purchase, we assume that you consent to storing your data for that specific purpose. For other purposes, we always seek your explicit consent. Of course, you have the option to decline. If you regret giving consent, you can withdraw it at any time by contacting our customer service.

Article 3: Disclosure of Data

In some special cases, we have the right to disclose your data. This applies if you violate the Terms and Conditions or if the law requires us to do so.

Article 4: Data Retention

We retain personal data only for the aforementioned purposes. Personal data are kept for a maximum of 10 years, allowing us to provide support and service to customers up to 10 years after purchase if necessary. Customer account data remains stored as long as the account is active. Upon deleting an account, the data will be removed from our system.

Article 5: Cookies

At ShroomPlaza, we use functional and analytical cookies. The functional cookies serve purely technical functions and ensure the proper functioning of the website, including remembering your preferences. These cookies are essential for the optimal functioning of the website.

In addition, we place cookies that track your browsing behavior, enabling us to offer customized content and further optimize the website. During your first visit to our website, we informed you about these cookies and requested your consent to place them.

You have the option to opt out of cookies by adjusting the settings of your internet browser so that it no longer stores cookies. You can also delete all previously stored information through your browser settings.

Article 6: Third Parties

To carry out transactions and provide our services, we use third-party services. Generally, these third parties collect, use, and provide only the information necessary to deliver their services to us.

However, it is important to note that certain external service providers, such as payment providers and other payment processors, have their own privacy policies regarding the information we need to provide them for purchase-related transactions.

We recommend that you read the privacy policy of these providers to gain insight into how they handle your personal information. Some of these providers may be located in a different jurisdiction than you or us, or they may use facilities in other jurisdictions. If you choose to proceed with a transaction involving third-party services, your data may be subject to the laws of the jurisdiction(s) where that service provider or facility is located.

Note: once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our Terms and Conditions.

  • Web Analysis Service
    We have integrated a web analysis service (with anonymization function) on our website. Web analysis involves collecting and analyzing data related to visitor behavior on websites. This service collects data on the visitor's origin (referrer), which subpages were visited, and how often and how long a subpage was viewed. Web analysis is mainly used to optimize the website and conduct a cost-benefit analysis of internet advertising.

  • Courier Service
    To complete deliveries, we use a courier service. This service handles the transportation between our company and the customer's address. To facilitate this logistics process, we need access to certain information, such as the customer's name and address.

  • Mailing Service
    At ShroomPlaza, we use an external mail service provider to send the newsletter. This provider has limited access to account information related to opt-in consent, such as the email address. We have entered into a data processing agreement with this external email service provider to safeguard your privacy. This agreement includes measures to ensure the highest level of data protection, the type of personal data processed, the duration, purpose, and nature of the processing.

  • Marketing Service
    ShroomPlaza is supported by a specialized company in marketing and communication activities. Their access to personal information is very limited, and the information is largely anonymized. We have entered into data processing agreements with all external marketing support service providers where necessary.

  • Payment Services
    At ShroomPlaza, we use external payment services to complete transactions, such as iDeal payments.

Article 7: Security

We take the protection of your data seriously and implement appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized modification. Our database is well protected against unauthorized access. Only ShroomPlaza employees have access to your data through a unique login name and password. Within the company, our employees have specific access rights, allowing them access only to the data and information necessary for their tasks.

We strive to anonymize as much data as possible, making it impossible to link them directly to a specific customer. These anonymized data are used for analysis. For our cooperation with third parties, it is essential that they comply with GDPR and are bound by a data processing agreement.

Article 8: Access, Modification, or Deletion of Data

You have the right to view, correct, or delete your personal data. You also have the right to withdraw your consent for data processing, object to the processing of your data, and the right to data portability. This means that you can submit a request to us to send the personal data we have of you in a computer file to you or another organization mentioned by you. You can submit a request to our customer service. We will respond as soon as possible, but certainly within four weeks, to your request.

Article 9: Changes to the Privacy Policy

ShroomPlaza reserves the right to modify the privacy policy at any time. Changes will be immediately visible on the website after publication. In case of changes, we will communicate and notify everyone about the adjustments.

Article 10: Company Information

If you have any questions, you can contact us using the information below.