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Return policy

At ShroomPlaza, we aim for your satisfaction with every purchase you make with us. However, we understand that sometimes a product may not fully meet your expectations. That's why we offer a return policy, so you can usually return the product if you're not satisfied. Before taking any action, it's essential to carefully review this policy so that you are aware of the terms.

Right of Withdrawal within 14 Days

We respect your right to change your mind and want you to be completely satisfied with your purchase. Therefore, we offer a right of withdrawal that allows you to withdraw from the agreement within 14 days, without a penalty and without stating a reason. The withdrawal period begins from the moment you or a third party designated by you, excluding the carrier, physically possesses the product or products.

How to Withdraw a Purchase?

To exercise the right of withdrawal, we ask you to inform us of your decision to withdraw through an unambiguous statement. This can be done, for example, by a written letter or email.

Refund and Return Procedure

If you decide to exercise the right of withdrawal, we will ensure that your refund is processed within 14 days. This refund includes the full order amount, including shipping costs. Please note that if you return only a part of your order, we will not reimburse the shipping costs. We will execute the refund using the same payment method you used for the original purchase unless we make specific arrangements.

To be eligible for a full refund, we ask you to return the product to us in good condition and in a timely manner. If you decide to return a product, it's important to do so without undue delay. We request that you return the product no later than 14 days after the day on which you informed us of your decision to withdraw.

We want to emphasize that you are responsible for the product until it is received by us. Make sure to adequately package the product and, if necessary, use a track & trace service to monitor the shipment. Unless we agree otherwise in advance, you, as the customer, are fully responsible for the return shipping costs. If the product is damaged or the packaging is more damaged than necessary to try the product, we will pass on this depreciation of the product to you.

Which Products Cannot Be Returned?

When making online purchases, it's important to know that you don't always have the option to return products. There are certain products for which there is no cooling-off period. For example, products with a limited shelf life, such as magic truffles and mushroom grow kits, cannot be returned. So, be aware of these exceptions before making a purchase. If you have any questions about this, don't hesitate to contact us. We are here to advise you and ensure that you can make an informed decision when making your purchase.

Contact and Return Address

If you have any questions about returning a product or if you want to exercise your right of withdrawal, please don't hesitate to contact our customer service. Our staff is ready to assist you and answer your questions. For returning a product, you can use the following return address:

ShroomPlaza
Department: Returns
Gedempte Biersloot 40A
3131 HK, Vlaardingen
Netherlands