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Warranty policy

At ShroomPlaza, we place great importance on the quality of our products and strive to deliver them to your doorstep in perfect condition. However, there may be instances where an order gets damaged during transportation or other defects occur, for which you can claim warranty. It is legally required to notify us of such issues within two months of their discovery. If the defect falls within the warranty, we will take care of the repair or replacement of the product at no cost. However, please note that certain products are excluded from warranty, and this is clearly stated for those specific items.

Returning a Defective Product

If your order arrives defective or something breaks, we understand that you'd like to return it to us. But before doing so, we kindly request you to reach out to us first. Sometimes, we can assist you remotely and resolve the issue. If the problem cannot be fixed remotely, please follow the steps below for a warranty claim. In that case, you can return the product to us free of charge. We kindly ask you not to return the package on your own initiative without using our return label, as the costs will be on you. We want to prevent you from unnecessarily spending money.

Warranty Claim Process

At ShroomPlaza, we aim to provide a hassle-free shopping experience for all our customers. If you encounter any issues with a product, do not hesitate to take advantage of our warranty service. Our team is ready to assist you and ensure your satisfaction with your purchase.

  1. Contact us.
  2. We will get in touch with you to explore a suitable solution together.
  3. If possible, we will assist you remotely, such as providing a replacement part.
  4. If your product is defective and falls within the warranty conditions, we will provide you with a return label for sending your product back to us free of charge.
  5. Upon receiving your package, we will inspect the defect and contact you regarding further handling.